The Products of this online store are offered by Sincere Group BV in accordance with current regulations on e-commerce and distance contracts.

Company data:

Sincere Group BV
Kalkovenplein 3c
1165 PE Halfweg
The Netherlands

The Customer declares to have read all the above information and the General Terms and Conditions of Sale before placing his/her order.

General Terms and Conditions of Sale

These General Terms and Conditions of Sale (the “General Terms and Conditions”) govern methods and conditions of a sale of products marketed by Sincere Group BV (the “Products”).

All contracts for the sale of products by Sincere Group BV to third parties (the “Customers”) are governed by these General Terms and Conditions, which form an integral and essential part of any offer, order, or confirmation of an order for the purchase of products. The Terms and Conditions of Sale applicable to orders are those in effect on the date of the order. 


Products: prices and specifications

Unless otherwise indicated, the prices of products published on the Sincere Group BV website are expressed in Euros and inclusive of VAT.

The price guaranteed to the buyer is the one published on the website at the time of the order dispatch. The purchase price established is fixed and final.

The prices of products published by Sincere Group BV on the website cancel and replace any previous prices and are subject to actual availability of the Products.

Pictures of products are indicative and subject to change.

The Customer is responsible for choosing the products ordered.


Orders – billing

Each order for products sent to Sincere Group BV constitutes the Customer’s contract proposal. Processing of the order by Sincere Group BV is equivalent to confirmation and acceptance thereof.

Tax documents relating to the products ordered shall be issued by Sincere Group BV upon shipment of Products to the Customer.

For the invoice to be issued by Sincere Group BV, the Customer shall a indicate the exact data necessary for billing and specify the shipping address of the invoice.


Completion of the order 

Orders must be completed within the timeframes specified on the website.

Deliveries of all Products indicated as “available” are usually made within 7 working days within the Netherlands and 15 working days to European destinations.

If Sincere Group BV is unable to complete the order (because the products ordered by the customer are not available), it shall inform the Customer in the shortest time possible of the estimated delivery date for the supply of the missing product. If the Customer is not prepared to wait until the new delivery date not exceeding 30 working days, Sincere Group BV shall reimburse any amounts, if already paid, for the undelivered products.

In case of breakage, depletion of stock or unavailability of the Product ordered, Sincere Group BV shall inform the customer in the shortest time possible of the date when the product will be available.

The Customer shall confirm via e-mail of his/her choice to wait for the Product to become available, or claim a refund.


Order acceptance

The conclusion of the contract shall only take place upon confirmation of the order by Sincere Group BV.

The Customer shall receive a receipt via e-mail stipulating the confirmation of the order with all the constituent parts of the contract (products ordered, prices, delivery dates and shipping costs).

Sincere Group BV reserves the right to not confirm an order for any reason, in particular in the event of a problem relating to supply of the Products, or an issue relating to the order received. 


Product Delivery

Products shall be delivered to the address specified by the Customer.

Shipments shall be made after confirmation of payment. Bank transfers shall be considered received once funds have been credited to our bank account. For shipping we rely on qualified courier PostNL for deliveries within the Netherlands and UPS or DHL for European destinations.


Delivery times

Deliveries are usually made within 7 working days within the Netherlands and 15 working days to European destinations, for products in stock. The terms of delivery are indicated on the website. Although they have been carefully assessed, they must be considered as not binding for Sincere Group BV, which may confirm or change delivery dates according to its needs. Shipping times are given in working days.

The shipping term for an order containing items with different shipping times shall be equal to the longest shipping term of the items in the order. Any delivery delay of less than 30 (thirty) days shall not entitle the Customer to refuse delivery of products, nor claim compensation or any damages of any kind.

Sincere Group BV has the right to complete, if necessary, the delivery of Products (for the same order) in several successive deliveries.

The delivery is considered completed once the Product is delivered to the Customer.

The delivery note issued by the carrier must be dated and signed by the customer upon delivery of the Product, and shall constitute proof of transport and release of the goods.

It should be noted that:

Upon delivery, the Customer must check the contents, compliance and condition of the Products. Therefore, upon delivery, Sincere Group BV recommends the Customer checks the condition of the products delivered, before signing the acknowledgement of receipt, and in particular:

  • The number of boxes must correspond with that indicated for the transport document accompanying the consignment.
  • Packaging must not be damaged, wet or otherwise altered, and contents must be checked for damage.

If the Customer finds any faults, he/she must refuse delivery of products or write down his/her detailed and dated reservations. Those reservations must be declared to the carrier in a letter sent by registered mail with return receipt within 3 (three) working days following the delivery of the Products. A copy of the letter must be addressed to Sincere Group BV.

If the courier note is signed without attaching any “reservation,” the Customer will not be able to make any objection about the appearance of the delivery. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 (three) days of delivery.

Sincere Group BV has the right, at its sole discretion, to use a courier of its choice to perform delivery of the Products ordered.

Unless otherwise indicated, all deliveries shall be made by road.

Terms and conditions of delivery details shall be agreed between the Customer and Sincere Group BV and accepted in writing by Sincere Group BV.


Collection of products in case of absence of the Customer. 

In the absence of the consignee during the delivery, the carrier shall leave a transit advice note at the delivery address provided by the Customer. Products must be collected from the address by the method indicated by the carrier.

If collection by the carrier is not possible within the specified period, the Products shall be returned to Sincere Group BV, which reserves the right to refund the price of products, while leaving the shipping costs charged to the Customer.

In case of a Product-related error, the Customer agrees to return said Product or Products to Sincere Group BV, within 7 (seven) days of receipt, provided that it[/they] are returned unopened, in its[/their] original packaging and with the accompanying documents.

Once the returned Product is received in the correct form and by the correct method, Sincere Group BV shall send the initially ordered Product, at its own expense.


Force majeure

The following cases are explicitly considered as cases of force majeure, in addition to those normally considered according to case law:

  • Total or partial strikes, inside or outside the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failure, blocking of telecommunications, including networks and in particular the Internet.

In case of force majeure, initially, by rights, the execution of the order shall be suspended.

If after a period of 3 (three) months, the parties note the persistence of force majeure, the order shall be automatically cancelled, unless otherwise agreed by both parties.



Payment of the order/order fee is due from the time of the order.

The Customer agrees to pay the agreed price for the Product ordered on the website (Product price and transport costs) as well to directly pay, or settle, if necessary, the courier or the carrier, the VAT or other taxes relating to the import of products in the countries where the delivery will take place.

The methods of payment accepted are iDEAL and SOFORT banking.

The Customer guarantees Sincere Group BV that he/she has the relevant authorisation to pay by card when ordering, or by bank transfer to Sincere Group BV.

If payment via bank transfer is not received by Sincere Group BV 10 days after order confirmation, the latter reserves the right to cancel the order. The bank details for payment are provided in the order.

The Customer guarantees Sincere Group BV that he/she has the relevant authorization to pay via iDEAL or SOFORT Banking when placing an order.

If the product is shipped to any country that imposes the payment of duty and tax for imports, the buyer will pay for it. The product ordered and purchased online will be shipped once the duty and tax will be paid.


Failure to pay – Retention of property

The Products ordered remain the property of Sincere Group BV until the final or full payment of their price.

Sincere Group BV reserves the right to claim the Products ordered in case of non-payment.



Claims for non-compliance of a Product or Products delivered in the order must be sent in writing, directly to Sincere Group BV, immediately after receipt of said Products.

The Customer must keep the original packaging and delivery note.

If Products are damaged in transport during their return, Sincere Group BV shall provide notice to the Customer (within 5 working days of receipt of the Products at its warehouses) to enable the latter to file a timely complaint against the courier of his/her choice and to obtain reimbursement of the value of the Products (if insured). In this case, the Product shall be provided to the Customer for its return, while cancelling the request for withdrawal.

Sincere Group BV shall not be responsible under any circumstances for damage or theft/loss of Products returned by means of uninsured shipments.

During the return period mentioned in Art. 15, the Customer, as custodian, shall be responsible for the Products. In case of damage or destruction of the Products in the Customer’s custody, the right to return Products shall cease.


Registration data

The computerized processing of data, including the management of e-mail addresses of website users, shall be carried out in accordance with the provisions of a law.

The registration data requested from the Customer is essential for processing and delivery of orders, creating invoices and any warranty contracts.

For this purpose, said data may be communicated to the contractual partners of Sincere Group BV.

The Customer may oppose such communication and, pursuant to the law, pursue the right to access, modify, rectify and delete his/her corresponding data, by contacting Sincere Group BV, Kalkhovenplein 3C, 1165 PE HALFWEG (NL). To prevent any attempted fraud, Sincere Group BV may request proof of the Customer’s identity, from his/her place of residence.


Electronic signature  

The “validation click” constitutes an electronic signature.

This electronic signature has the same value between the parties as a handwritten signature.


Exclusion of waiver 

For Sincere Group BV, failure to enforce non-compliance on the part of the Customer with any of its obligations shall not be interpreted as its waiver of the obligation in question and the possibility of enforcing that non-compliance at a later time.


Integrity of the contract

These general conditions of sale constitute the integrity of the parties’ obligations.

No other general or specific condition communicated by the Customer may be introduced or contradict these general conditions.


Intellectual property 

Sincere Group BV owns the intellectual property rights of the website and the right to distribute the items contained in the catalogue of the online store. Consequently, the total or partial reproduction, on any media, of the items that make up the website and catalogue, as well as their use and their sale to third parties, is strictly prohibited.



If one or more provisions of these general conditions is considered invalid, or declared such pursuant to a law, regulation, or following a final decision taken by a competent jurisdiction, the other provisions shall retain their full force and value.